Refund and Return & Exchange Policy

Return & Exchange Policy

At Cleavera, we strive to ensure you receive your orders in perfect condition. However, we do not hold inventory ourselves, our suppliers take care of the inventory, all returns and exchanges must be handled directly through the shipping carrier or the supplier.

What to do if you want to return or exchange an item:

Please contact the shipping carrier or supplier who delivered your package to you. Their contact information can typically be found on your tracking details or delivery receipt.

They are responsible for processing returns, exchanges, or issues related to damaged, lost, or incorrect items.

We recommend keeping your tracking number and any delivery confirmation handy when contacting the carrier.

Refund Policy 

At Cleavera.com, your satisfaction is very important to us. If you need to request a refund, please follow the guidelines below to ensure a smooth process.

How to Request a Refund

For returns, exchanges, or any issues with your order (such as damaged, defective, missing, or incorrect items), please contact the shipping carrier or supplier responsible for delivering your package first. They manage returns and exchanges directly.

After initiating the return or exchange process with the carrier or supplier, please email us at support@cleavera.com with your order number and any relevant details, such as tracking information and photos of the issue.

Refund Eligibility and Conditions

Refund requests must be submitted within 7 days of receiving your order.

Items must be returned in their original, unused condition with all packaging and tags intact (when applicable).

Some items may not be eligible for return due to hygiene or safety reasons; these will be clearly indicated on the product page.

Shipping fees are non-refundable except when the item is defective or incorrectly sent.

Return shipping costs are the responsibility of the customer unless otherwise specified by the carrier or supplier.

Processing Refunds

Once we receive confirmation from the shipping carrier or supplier that your return or refund request has been approved, we will process your refund.

Refunds will be issued to your original payment method within 7–10 business days after approval.

If an item is lost or damaged during shipping, you must file a claim directly with the shipping carrier, as they handle these cases.

Lost or Damaged Shipments:

If your package is lost or damaged during delivery, please file a claim directly with the shipping carrier.