Frequently asked Questions
What is Cleavera.com?
Cleavera.com is an online retail destination that brings together a wide variety of quality products all in one place. Whether you're shopping for household essentials, the latest tech gadgets, personal care items, or something totally unique, we've got you covered. Our goal is to make online shopping easy, affordable, and enjoyable for everyone.
What types of products do you sell?
We carry a diverse and constantly expanding collection of products across many popular categories. You’ll find everything from home and kitchen tools, beauty and wellness products, electronics, clothing and accessories, lifestyle gadgets, pet supplies, and more. Because we work with a range of suppliers and brands, there’s always something new and exciting to discover.
Where do you ship?
We proudly ship to most countries around the world. Whether you’re located in the U.S., Europe, Asia, or beyond, we do our best to get your order to you as quickly and reliably as possible. Some product availability or delivery options may vary depending on your region, but we aim to make shopping accessible for everyone, everywhere.
How long does shipping take?
Shipping times can vary depending on your location and the products you’ve ordered. On average, orders are delivered within 7 to 14 business days after processing. Some items may ship faster, while others—especially those from international suppliers—might take a little longer. You’ll receive tracking info once your order is on its way, so you can follow every step of the journey.
Is my payment information secure?
Yes—your security is our top priority. We use advanced encryption technology and secure payment gateways to ensure all transactions are safe and your personal data is fully protected. We never store sensitive payment information on our servers, and we comply with all industry-standard security practices.
Product
Are your products high quality?
Yes. At Cleavera, we prioritize quality and customer satisfaction. We partner with trusted suppliers and manufacturers to ensure that every product meets our standards for performance, durability, and design. Our team tests and reviews products regularly to maintain quality assurance.
Where are your products sourced from?
Our products are primarily sourced from leading global platforms such as AliExpress and Tmall. These marketplaces host a wide range of manufacturers and suppliers that allow us to offer a vast product selection at competitive prices. We carefully vet our vendors and only work with those that have a proven track record for quality, consistency, and customer satisfaction. By sourcing globally, we're able to provide unique, trending, and hard-to-find items that aren’t always available in traditional stores.
How do I know which product is right for me?
Each product page on Cleavera.com includes detailed descriptions, specifications, images, and often customer reviews. We aim to provide all the information you need to make an informed purchase.
Are your products safe to use?
Yes. We take product safety seriously. We work with suppliers who meet basic international safety and quality standards. For items that require it, like electronics or skincare, we only list products that are reviewed and trusted by our team.
Do you test the products before selling them?
While we don’t manufacture the products ourselves, we rely on a combination of vendor quality control, product specifications, customer feedback, and manual reviews to ensure quality. Our team researches and reviews suppliers and pays close attention to customer satisfaction. If a product underperforms or receives consistent complaints, it’s quickly removed or replaced. We're always improving our catalog based on what our customers love (and what they don’t).
Delivery
Where does Cleavera.com ship to?
We currently offer shipping to a wide range of countries across the globe, including most locations in North America, Europe, Asia, Oceania, and beyond. Our goal is to make our unique and useful products available to customers no matter where they live. During checkout, our system will automatically confirm whether we can ship to your address. If for any reason we are unable to deliver to your country or region, you will be notified before the order is finalized. We are continuously working to expand our shipping zones.
Why does delivery take longer for some products?
At Cleavera, many of our items are shipped directly from our global suppliers, especially those on platforms like AliExpress and Tmall. This allows us to keep product prices affordable and offer a huge selection of items that aren't easily found in local stores. However, this model can also lead to longer delivery times due to international shipping logistics, customs clearance, and varying transit times across different countries. While we aim to process and ship items as quickly as possible, the actual delivery window can vary depending on your location and the efficiency of your local postal services.
How much does shipping cost?
Shipping costs are calculated during the checkout process and depend on a few factors: your delivery address, the size and weight of the items in your cart, and the shipping method available for those products. We work hard to keep shipping fees reasonable, and many of our items qualify for free shipping, which will be clearly displayed on the product page. We also frequently offer site-wide free shipping promotions or discounts, especially on orders above a certain value. Be sure to check our homepage banners or newsletter updates for current offers.
Why is my order delayed?
If your order hasn’t arrived within the estimated delivery window, we recommend first checking your tracking information for updates. Delays can occur for a variety of reasons including customs processing, local postal backlogs, holidays, or weather-related disruptions.
How long does it take to process an order before shipping?
Order processing typically takes 1 to 5 business days, depending on the product, order volume, and supplier response times. During this stage, we confirm your payment, verify product availability, and prepare your items for shipment. Once your order is packed and handed over to the carrier, you’ll receive your tracking information. Please note that during peak seasons like holidays or large sales events, processing may take slightly longer due to higher demand.