FAQs
What is Cleavera.com?
Cleavera is an online retail store that offers a wide selection of stylish, affordable clothing for both men and women. We focus on providing everyday fashion that’s comfortable, trendy, and accessible. Our store operates using a modern fulfillment model, allowing us to offer a diverse and frequently updated collection without the limitations of traditional retail. Whether you're shopping for casual basics or seasonal statement pieces, Cleavera is here to make online fashion simple and enjoyable.
What kind of products does Cleavera sell?
We primarily focus on men’s and women’s apparel, including casual wear, seasonal pieces, loungewear, graphic tops, dresses, outerwear, and more. Our goal is to offer a variety of fashionable yet functional items that suit a wide range of tastes and occasions. Whether you're looking for a laid-back weekend outfit or something festive for the 4th of July, Cleavera has you covered.
Where are your products shipped from?
Our products are shipped from various fulfillment centers located internationally, depending on the specific item and supplier. Shipping times may vary based on your location and the product’s origin, but we always aim to provide accurate delivery estimates and tracking updates.
How long does shipping take?
Most orders are processed within 2–5 business days and delivered within 7–20 business days, depending on the item and your location. Please note that during peak seasons or promotional events, processing or delivery may take slightly longer. You'll receive a tracking number as soon as your order is shipped.
Is my payment information secure?
Yes—your security is our top priority. We use advanced encryption technology and secure payment gateways to ensure all transactions are safe and your personal data is fully protected. We never store sensitive payment information on our servers, and we comply with all industry-standard security practices.
Are your products high quality?
Yes. At Cleavera, we prioritize quality and customer satisfaction. We partner with trusted suppliers and manufacturers to ensure that every product meets our standards for performance, durability, and design. Our team tests and reviews products regularly to maintain quality assurance.
Where are your products sourced from?
At Cleavera.com, we carefully source our products from a network of trusted manufacturers and suppliers around the world. We prioritize quality, comfort, and design—working closely with partners in the United States, Europe, and Asia to ensure each item meets our high standards. Every product is selected with you in mind, offering a balance of style, durability, and value.
How do I know which product is right for me?
Each product page on Cleavera.com includes detailed descriptions, specifications, images, and often customer reviews. We aim to provide all the information you need to make an informed purchase.
Are your products safe to use?
Yes. We take product safety seriously. We work with suppliers who meet basic international safety and quality standards. For items that require it, like electronics or skincare, we only list products that are reviewed and trusted by our team.
Do you test the products before selling them?
While we don’t manufacture the products ourselves, we rely on a combination of vendor quality control, product specifications, customer feedback, and manual reviews to ensure quality. Our team researches and reviews suppliers and pays close attention to customer satisfaction. If a product underperforms or receives consistent complaints, it’s quickly removed or replaced. We're always improving our catalog based on what our customers love (and what they don’t).
Where does Cleavera.com ship to?
We currently offer shipping to a wide range of countries across the globe, including most locations in North America, Europe, Asia, Oceania, and beyond. Our goal is to make our unique and useful products available to customers no matter where they live. During checkout, our system will automatically confirm whether we can ship to your address. If for any reason we are unable to deliver to your country or region, you will be notified before the order is finalized. We are continuously working to expand our shipping zones.
Why does delivery take longer for some products?
At Cleavera, we work with a variety of fulfillment partners to offer you a wide selection of fashion-forward and affordable clothing. Because of this, some products are shipped directly from our international suppliers, which may result in longer delivery times compared to local shipments.
Factors that can affect delivery time include:
- The location of the supplier
- Customs processing (for internationally shipped items)
- Seasonal shipping demand
- Carrier or logistical delays beyond our control
We understand that timely delivery is important, and we always aim to provide accurate shipping estimates at checkout. As soon as your order is shipped, you’ll receive a tracking number so you can monitor its progress every step of the way.
How much does shipping cost?
At Cleavera.com, shipping is always 100% free—no hidden fees, no minimum purchase required.Every item in our store includes free standard shipping within the United States, so you can shop with confidence knowing the price you see is the price you pay.We believe in transparent pricing and hassle-free shopping.
Why is my order delayed?
At Cleavera.com, we always strive to ensure timely delivery of your orders. However, occasional delays can occur due to factors outside our direct control. Common reasons for delays include:
- High shipping volume during peak seasons or holidays
- Customs processing or international transit delays
- Weather conditions affecting carrier operations
- Supply chain disruptions or fulfillment center backlogs
- Incorrect or incomplete shipping information provided at checkout
We understand how important it is to receive your order on time, and we’re here to help.
We appreciate your patience and understanding as we work to deliver your items as quickly as possible.
How long does it take to process an order before shipping?
At Cleavera.com, we aim to process all orders within 1 to 5 business days after payment is confirmed. This processing time allows us to verify your order, pass it along to our fulfillment partners, and prepare it for shipment.Because we work with a network of global fulfillment partners, some items may ship from international warehouses, which can occasionally lead to longer transit times—especially during peak seasons or due to customs clearance.We appreciate your patience and want to ensure you're satisfied every step of the way.
Is Cleavera.com a legitimate store?
Yes, Cleavera.com is a legitimate U.S.-owned online retail store offering fashion apparel for men and women. We partner with third-party fulfillment centers to deliver a wide range of clothing directly to your door. We value transparency, secure checkout, and responsive customer support to ensure a safe and reliable shopping experience.
Is it safe to enter my credit card information on your site?
Yes. We use SSL (Secure Socket Layer) encryption to ensure that all payment and personal information entered on our site is protected. Your data is encrypted during transmission and is never stored on our servers. Payments are processed securely through trusted providers.
How do I know my order is being shipped?
Once your order is processed (typically within 1–5 business days), you’ll receive a shipping confirmation email with a tracking number. This allows you to monitor your package's journey from our fulfillment partner to your doorstep.
Do you offer refunds if I’m not satisfied with my purchase?
Yes. If your item qualifies under our return policy, we will process a refund to your original payment method once we receive and inspect the returned item. We aim to make the return process fair and simple.
How can I be sure that the products I order will match the descriptions and images on Cleavera?
At Cleavera, we strive to provide clear, detailed product descriptions and high-quality images to help you make informed choices. However, please note that slight variations in color and design may occur due to lighting during photography or screen display settings. We encourage you to review size charts and product details carefully before purchasing. If you receive an item that significantly differs from the description, please contact us, and we will assist you.
My tracking says “delivered,” but I don’t see my package — what should I do?
If your package shows as delivered but you haven’t received it, we recommend the following:
- Check around your delivery area (porch, garage, side door, mailbox, etc.)
- Ask neighbors or household members in case it was received on your behalf.
- Then, contact the shipping carrier directly using your tracking number — they can provide delivery details and assist with locating your package.
Unfortunately, once an item is marked as delivered, we have limited control, but we’re happy to assist you in working with the carrier if needed.
What if my item arrives damaged or I receive the wrong item?
Please include your order number and photos of the issue. We’ll work with you to offer a replacement or refund. If the damage occurred during shipping, we also recommend contacting the delivery carrier directly to report the damage, as they may require a claim to be filed. Please check the Shipping Policy for more details.